Sign In
New Customer?

Policy

Policy

Cancellation

fGrape believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the fGrape marketing team has obtained on special occasions like Pongal, Diwali, Valentine's Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • In case of receipt of damaged or defective consumer durable items and non durable items like mobile phones, mixer grinder, calculator etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 48 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

 

 

 

Refund Policy

When you buy our products/services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell merchandise that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within thirty (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you're requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 30 days period.Refund amount would be original sale price of product plus courier charges.

Courier charges will be actual or Rs hundred (Rs 100) whichever is less.

Shipping

There are no shipping charges on any of our products.

If you cancel your order after it has been shipped, you will be refunded the whole amount minus 50 rupees. If you return after a product has reached you, and provide a valid reason ( like some flaw in the product ) we will reimburde you 50 repees as shipping charges, aprt from the whole price of the product that you paid. If you return without providing a reason, you will have to return it on your own expense, and we will reimburse the MRP - 50 rupees.

How long will it take to receive the ordered products?

We ship most orders within 48 hours. After that it should not take more than 5 days to reach you. But ion some cases, the shipment may take more time.

We only ship within India, but your billing address could be anywhere in the world.

Privacy

Website privacy
This privacy policy sets out how fGrape uses and protects any information that you share when you use this website.
fGrape is committed to protect your privacy as utmost care is taken to use the information strictly as per our privacy policy.
fGrape may change this policy from time to time by updating this page. You are advised to check this privacy policy for updates if any. This policy is effective from 27 dec 2011.

What we do with the information we gather
The information is used to understand the customer needs for providing better service to them by analysing the shared information for

  • maintaining customer profile viz. name, contact details, date of birth, gender, profession, interests etc. for sending promotional/special offers and other information relevant thereto.
  • market research purposes to know the latest trends in customer choices.
  • customising and improving the website to make it more convenient, attractive and user friendly.

Security
The connection to the website is secured by 128 bit encryption to provide a safeguard for any unauthorised access or disclosure of the available information. Moreover suitable physical and managerial procedures have also been incorporated to provide additional safety.
Cookies

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about webpage traffic and to improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us to provide you a better website, by enabling us to monitor pages you find useful or else. A cookie in no way gives us access to any information about you other than the information you choose to share with us.
You may choose to accept or decline cookies. Most web browsers automatically accept cookies. In case you prefer to decline the cookies, you may however be prevented from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. We are not responsible for the protection and privacy of any information which you share with such sites as they are not governed by this privacy policy. You are advised to exercise caution and care.
Controlling your personal information

We do not sell, distribute or lease personal information to third parties unless permitted/authorised or required by law thereto.

In case of any incorrect/ incomplete information or to restrict the use of your personal information for any purpose thereto, please contact us immediately at:-

fGrape
L-79, 2nd floor Vijay vihar, Near Sector-4,
Rohini,New Delhi(India)

+91-9716-441172

connect@fgrape.com

Disclaimer

Website disclaimer -information contained in this website is for general information purposes only. The information is provided by fGrape and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of fGrape  . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, fGrape takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

TnC

The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.
Terms & Conditions -
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern fGrape relationship with you in relation to this website.
The term fGrape or 'us' or 'we' refers to the owner of the website whose registered office is given below. Our company registration number is 495/SDM/NW/2012 AT NCT OF DELHI. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to jurisdiction of Delhi.
  • Address: L-79,2nd floor,Vijay vihar, Near sector-4,Rohini ,New Delhi.

Note: The above policies apply to purchases made online at fgrape.com and not for customised bulk purchases or retail orders. For such purchases the terms will be decided at the time of placement of order.