fGrape believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
When you buy our products/services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell merchandise that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within thirty (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you're requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 30 days period.Refund amount would be original sale price of product plus courier charges.Courier charges will be actual or Rs hundred (Rs 100) whichever is less.
There are no shipping charges on any of our products.
If you cancel your order after it has been shipped, you will be refunded the whole amount minus 50 rupees. If you return after a product has reached you, and provide a valid reason ( like some flaw in the product ) we will reimburde you 50 repees as shipping charges, aprt from the whole price of the product that you paid. If you return without providing a reason, you will have to return it on your own expense, and we will reimburse the MRP - 50 rupees.
How long will it take to receive the ordered products?
We ship most orders within 48 hours. After that it should not take more than 5 days to reach you. But ion some cases, the shipment may take more time.
We only ship within India, but your billing address could be anywhere in the world.
What we do with the information we gather
The information is used to understand the customer needs for providing better service to them by analysing the shared information for
The connection to the website is secured by 128 bit encryption to provide a safeguard for any unauthorised access or disclosure of the available information. Moreover suitable physical and managerial procedures have also been incorporated to provide additional safety.
We use traffic log cookies to identify which pages are being used. This helps us to analyse data about webpage traffic and to improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us to provide you a better website, by enabling us to monitor pages you find useful or else. A cookie in no way gives us access to any information about you other than the information you choose to share with us.
You may choose to accept or decline cookies. Most web browsers automatically accept cookies. In case you prefer to decline the cookies, you may however be prevented from taking full advantage of the website.
Links to other websites
Controlling your personal information
We do not sell, distribute or lease personal information to third parties unless permitted/authorised or required by law thereto.
In case of any incorrect/ incomplete information or to restrict the use of your personal information for any purpose thereto, please contact us immediately at:-
L-79, 2nd floor Vijay vihar, Near Sector-4,
Website disclaimer -information contained in this website is for general information purposes only. The information is provided by fGrape and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of fGrape . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, fGrape takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Terms & Conditions -
The term fGrape or 'us' or 'we' refers to the owner of the website whose registered office is given below. Our company registration number is 495/SDM/NW/2012 AT NCT OF DELHI. The term 'you' refers to the user or viewer of our website.
Note: The above policies apply to purchases made online at fgrape.com and not for customised bulk purchases or retail orders. For such purchases the terms will be decided at the time of placement of order.